Cancellations & ‘No Show’ Policy

COVID-19 STATEMENT:

In the health interests of visitors & ourselves we are currently ON HOLD for on-site pottery activities. We are hoping to be able re-open in some form for POTTERY CLASSES during EARLY AUGUST (we will review this in-line with Government Guidance). In the meantime, we have TAKE AWAY POTTERY PAINTING KITS available for overnight hire & our POTTERY GALLERY/SHOP can be booked for private (no pressure to buy) browsing.

Covid-19 Cancellations

In relation to Covid-19, we will waive our usual Cancellation/No Show Policy (as stated below) ONLY if a cancellation is in relation to Covid-19 symptoms or travel restrictions. This is offered in good faith to encourage responsible behaviour. We ask that you do not abuse this.

In ALL other cases of cancellation/reduction in numbers/no show on the day our usual Cancellation/No Show policy will apply as stated below.

What Are You Liable For If You Cancel, Reduce Numbers Or Just Don’t Show Up?

We don’t operate a deposit system at Hot Pot Pottery or often ask for pre-payment as we believe most people behave thoughtfully and understand last minute cancellations/reductions in numbers/no shows mean inconvenience, wasted preparation time/resources, can incur costs and/or lost alternative revenue for the business involved.

While we trust most people behave responsibly and thoughtfully, we do have a Cancellations/’No show’ policy which is designed to protect us from last minute cancellations, reductions in numbers or people who decide just not to turn up on the day!

So, here it is….. Please note that by confirming your booking with us you are accepting our policies as stated here.

Group Meals/Take Away Muffins/Cakes

Once ordered, Group Meals/Take Away Muffins/Cakes to accompany pottery activities must be cancelled/altered at least 72 hours before the start of your booked activity. If you cancel/reduce the number of people wanting food in your party within 72 hours of the start of your booked activity, we reserve the right to charge the full cost of any food bought in specifically for your group.

If a person in your party/your whole party do not show up or don’t want their booked food on the day of your booked activity, we reserve the right to charge the full agreed cost for the unattended/unwanted food bookings.

Pottery Painting/Mobile Pottery Painting/Pottery Painting Kits

If you cancel/reduce the numbers of people in your party less than 24 hours before the start of your booked pottery painting session/pottery painting kit hire or some or all of your group do not show up on the day, we reserve the right to charge £6.50 per place cancelled/unattended. If you have paid in advance, we will refund the cost of any pottery items and delivery minus £6.50 per place booked.

Pottery Trial Classes/Wheel Throwing Workshops

If you cancel within 24 hours of start of your class/workshop, or a person in your party/your whole party does not show up for your class/workshop on the day, we reserve the right to charge 50% of the total cost of the places cancelled/unattended. If you have paid in advance, you will only be entitled to a 50% refund for places cancelled/unattended.

Special Events

If you have ordered food in relation to one of our special events then our Group Meal/Take-away Muffins/Cakes Cancellation Policy will apply (see above).

If you have booked an activity with us and cancel/reduce numbers in your group within 24 hours of the start of your activity (or a person in your party/your whole party doesn’t show up on the day), we reserve the right to charge 50% of the published activity cost or agreed price. If you have paid in advance, you will only be entitled to a 50% refund for places cancelled/unattended.

8 Week Classes

If you cancel within a week of the start of your 8 week class we reserve the right to charge 50% the cost of your place. If you have paid in advance, you will only be entitled to a 50% refund for places cancelled/unattended.

Creative Breaks

If you are booked with us for a creative break and you cancel/reduce numbers/don’t show up for your pottery activities/food bookings then our policies as above will apply.

If you cancel a creative break then our accommodation Terms & Conditions for The House of Bread will also apply.

If We Cancel Your Place/Food

If we cancel your place or cannot run your class/activity or provide you with the food you ordered we will let you know as soon as possible and either re-book your for a future date or refund any monies you have paid in full.