Cancellation/Date Transfer/No Show Policy

At Hot Pot Pottery, we know most people behave thoughtfully and appreciate last minute cancellations, reductions in numbers or no shows mean inconvenience, wasted preparation time and resources and can mean lost revenue from spaces that could have been sold on.

But, as a precaution, we take payment in advance where we can and operate a Cancellation/Date Transfer/No Show policy as stated below

Please note that by confirming your booking either by advance payment or email you are accepting the terms of our Cancellation/Date Transfer/No Show Policy.

Once you have booked, it is possible to transfer your booking for free to another date if it is no longer convenient to you, as long as you contact us before the cancellation cut off periods stated below.

Pottery Trial Classes, Regular Pottery Painting Days & Half Day Throwing Classes

If you need cancel or want to transfer your dates within 24 hours of the start of your class/workshop/day or you/a person in your party/your whole party does not show up for your class/day/workshop on the day (with no communication before the cancellation cut off period), we will need to retain or charge 100% of the cost of any places unattended.

If you want to cancel or transfer your dates and it is before the 24 hour cut off period you are entitled to a refund on any money you have paid for the cancelled places minus a small booking fee.

One Day Throwing Workshops, Themed Pottery Painting Days, Raku Workshops & Themed Pottery Experiences

As these include ingredient purchase and food preparation on our part, if you want to cancel or transfer your dates within 48 hours of start of your workshop or you/a person in your party/your whole party does not show up for your activity/experience/day/workshop on the day (with no communication before the cancellation cut off period) we will need to retain or charge 100% of the cost of any places unattended.

If you want to cancel or transfer your dates before the 48 hour cancellation cut off period you are entitled to a refund on any money you have paid to us for the cancelled places minus a small booking fee.

Teach The Teacher, Schools Workshops, Private Parties, Celebrations & Corporate Events

As these can affect our ability to offer our regular activities and in some cases also include ingredient purchase and food preparation on our part, if you want to cancel or transfer your dates within 48 hours of the start time of your booked activity/workshop or you/a person in your party/your whole party does not show up for your activity/experience/party/event/workshop on the day or you cancel the workshop on the day it is due (with no communication before the cancellation cut off period) we will need to retain or charge 100% of the cost of any places unattended.

If you want to cancel or transfer your dates before the 48 hour cut off period you are entitled to a refund on any money you have paid for the cancelled places minus s mall booking fee.

Longer Pottery Courses & Pottery Retreats

As these represent a sizeable time commitment on our part, can affect our ability to offer our regular activities and in the case of the retreat includes ingredient purchase and food and room preparation, if you want to cancel or transfer your dates within 1 week of the start of your course or retreat or you/a person in your party/your whole party does not show up for your course/retreat on the day (with no communication before the cancellation cut off period) we will need to retain or charge 100% of the cost of any places unattended.

If you want to cancel or transfer your dates before the 1 week cancellation cut off period you are entitled to a refund on any money you have paid for the cancelled places minus a small booking fee.

B&B Rooms

If you want to cancel or transfer your B&B Room within 1 week of the start of your stay, or you/a person in your party/your whole party does not show up on the day (with no communication before the cancellation cut off period) we will need to retain or charge 100% of the cost of any places booked.

If you want to cancel or transfer your dates before the 1 week cancellation cut off period you are entitled to a refund on any money you have paid for minus a small booking fee.

If We Cancel

If we cancel your place or cannot run your class/workshop/activity/course/retreat and/or provide you with the food you ordered for whatever reason, we will let you know as soon as possible and either re-book your for a future date (if that suits you) or refund any monies paid for activities or food as appropriate.