Cancellation/No Show Policy

General Cancellation/No Show Policy

At Hot Pot Pottery, it is our experience that MOST people behave thoughtfully and understand that last minute cancellations/reductions in numbers/no shows mean inconvenience, wasted preparation time/resources, can incur costs and/or lost alternative revenue for the business involved.

However, we do have a Cancellation/’No show’ policy which is designed to protect us from lost revenue in relation to last minute cancellations, reductions in numbers or just plain no shows!

So, here it is….. Please note that by confirming your booking with us you are accepting our policies as stated here.

Pottery Trial Classes & Raku Workshops

If you cancel within 24 hours of the start of your class/first workshop day or you/a person in your party/your whole party does not show up for your class/workshop on the day, we reserve the right to retain 50% of the total cost of the places cancelled/unattended.

Wheel Throwing Workshops, Pottery Painting Days & Themed Pottery Experiences

As these include an element of food and food prep, if you cancel within 72 hours of start of your workshop, or you/a person in your party/your whole party does not show up for your class/workshop on the day, we reserve the right to retain 50% of the total cost of the places cancelled/unattended.

Teach The Teacher/Schools Workshops

As these can affect our ability to offer our regular activities, if you cancel within 72 hours of start of your booked workshop, or (in the case of teach the teacher) you/a person in your party/your whole party does not show up for your class/workshop on the day, we reserve the right to retain 50% of the total cost of the places cancelled/unattended.

Private Parties, Celebrations & Corporate Events

If you have booked a Party, Celebration or Corporate Event with us which combines pottery activities and food and you cancel/reduce numbers in your group within 72 hours of the start of your activity (or you/a person in your party/your whole party doesn’t show up on the day), we reserve the right to retain 50% of the per person agreed price for each unattended place.

8 Week Pottery Courses & Pottery Retreats

If you cancel within 2 weeks of the start of your 8 week pottery course or retreat, we reserve the right to retain 50% the cost of your place.

If We Cancel

If WE cancel your place or cannot run your class/activity or provide you with the food you ordered we will let you know as soon as possible and either re-book your for a future date or refund any monies you have paid in full.